Terms & Conditions

Ordingo is intended for use by businesses and their staff — restaurants, bars, and other counter-service venues — not by consumers acting in a personal capacity. You must be able to form a binding contract to create an account.

You're responsible for keeping your login credentials secure and for all activity under your account. Keep your venue and admin information accurate — some of it (like your menu URL slug) is shown directly to your guests.

Paid plans are billed monthly in EUR through Stripe and renew automatically until cancelled. You can change or cancel your plan at any time from your admin panel; cancellation takes effect at the end of the current billing period, and we don't provide partial refunds for unused time.

A plan priced at €0 still requires a valid account and is subject to these same terms — we may require payment details to be on file even where no charge is due, to prevent abuse.

We may change plan pricing or fee structures going forward. We'll give you at least 30 days' advance written notice by email before a price or fee change takes effect; continuing to use Ordingo after the effective date constitutes acceptance of the new pricing. Changes won't retroactively apply to a billing period you've already paid for.

If a payment fails — for example, an expired card or an insufficient balance — we'll attempt to notify you and may retry the charge. If the outstanding balance isn't settled within a reasonable period, we reserve the right to immediately suspend your account and Kitchen Display System access until payment is received, without that suspension counting as a waiver of the amount owed.

You agree not to use Ordingo for anything illegal, to upload content you don't have the rights to (including menu photos used with the AI import feature), to attempt to disrupt or reverse-engineer the service, or to resell access without our written permission.

You keep ownership of your menu, branding, and any other content you upload. You grant us a license to host, display, and process that content solely to operate the service for you, and you confirm you have the rights to upload it.

You're solely responsible for the content you upload — including menu photos, item descriptions, pricing, and allergen or ingredient information — and for its accuracy and compliance with the law in your jurisdiction. You agree to indemnify and hold Ordingo harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from that content, including claims that a photo or other material infringes a third party's copyright or other rights, or that your menu mislabels allergens, misdescribes ingredients, or otherwise breaches local consumer-protection or food-labeling law.

We may aggregate and anonymize data collected across venues and guests so that it no longer identifies any individual venue, staff member, or guest. Ordingo owns this aggregated, anonymized data and may use, monetize, share, publish, or sell it — for example as market or ordering-trend insights — without owing any royalty or other compensation to venues.

You grant Ordingo a royalty-free license to use your venue's name, logo, and public menu on the Ordingo website, in marketing materials, and in customer case studies, solely to identify you as an Ordingo customer. You can withdraw this permission at any time by writing to us, and we'll remove the material within a reasonable time.

Ordingo is a software provider, not a payment processor for cash or running-tab orders — those payments happen directly between you and your guest, and Ordingo is not a party to that transaction and accepts no liability for it.

Where a guest pays by card, payment processing is provided by Stripe under Stripe's own terms of service. Ordingo is not a bank, money transmitter, or party to the underlying sale of goods.

You're solely responsible for determining, collecting, reporting, and remitting any VAT, sales tax, or other tax owed on the food, drink, or other goods and services you sell through Ordingo. Ordingo doesn't calculate, collect, or remit taxes on your sales, and our fees for the service are separate from and not a substitute for your own tax obligations.

For guest personal data processed through Ordingo (for example, an order note or table/seat identifier), you — the venue — are the data controller, and Ordingo acts as your data processor, handling that data only on your instructions and solely to provide the service. You're responsible for having a lawful basis for collecting and processing your guests' data and for meeting your own obligations under GDPR or other applicable data-protection law. For account and venue data you provide us directly (your own admin/staff details, billing information), Ordingo acts as the controller, as described in our Privacy Policy.

You authorize Ordingo to engage third-party sub-processors — such as our cloud hosting provider, payment gateway (Stripe), and AI service providers (currently Google; see our Privacy Policy for the current list) — to help us deliver the service, provided we impose data-protection obligations on them that are no less protective than those we owe you. The detailed terms of our processor relationship, including sub-processor changes, security measures, breach notification, and data deletion at termination, are set out in our Data Processing Agreement, which is incorporated into these terms by reference.

Ordingo is under active development. We may add, change, or remove features (including features you currently rely on, such as running-tab payments) at our sole discretion, and we may suspend or discontinue the service entirely. Where practical, we'll give venue admins advance notice of a change that materially reduces functionality they're actively using.

We're not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including internet or telecommunications backbone outages, failures of a cloud infrastructure or payment provider we depend on (such as our hosting provider or Stripe), natural disasters, labor disputes, war, or governmental action.

We provide Ordingo on an "as available" basis. We don't currently offer a guaranteed uptime SLA, and we may perform maintenance that temporarily affects access — we'll aim to keep disruption to a minimum.

Ordingo is a cloud-based, real-time service — the Kitchen Display System, order notifications, and every other live feature depend on your own stable internet connection and compatible devices (tablets, phones, or computers with an up-to-date browser). You're responsible for your venue's local network, Wi-Fi, and hardware, including keeping devices charged, updated, and connected.

We're not liable for missed orders, delays, or any other service failure caused by your venue's internet outages, poor or congested Wi-Fi, a discharged or malfunctioning device, or any other issue with hardware or connectivity outside our infrastructure.

A venue's public menu or admin panel may link out to third-party sites or services the venue controls — for example, its own social media, review sites, or website. Ordingo isn't responsible for the content, security, or privacy practices of any third-party site or service a venue links to, and linking to it doesn't imply our endorsement.

Ordingo is provided "as is," without warranties of any kind, express or implied. To the maximum extent permitted by law, Ordingo is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

You may cancel your account at any time from your admin panel. A paid subscription keeps running through the end of the billing period you've already paid for — cancellation stops the next renewal, it doesn't refund the current one.

We may suspend your account or restrict access to some or all of Ordingo, with or without advance notice, where we reasonably believe it's necessary — for example, for non-payment (see "Subscription plans and billing"), a suspected security risk to Ordingo or another venue, suspected abuse or fraud, or a suspected violation of these terms. Where practical, we'll tell you why and what's needed to lift the suspension.

We may terminate your account with notice for a violation of these terms that you don't fix within a reasonable period after we tell you about it. We may terminate immediately, without notice, for illegal activity, a serious security threat, or a violation that can't reasonably be cured (for example, uploading content that infringes someone else's rights).

It's your responsibility to export any sales history, order records, or other data you need for accounting or tax purposes before your account is closed. After termination, we'll delete or anonymize your account and venue data within 90 days, except where we're required to keep it longer for accounting, legal, or fraud-prevention purposes, as described in our Privacy Policy and Data Processing Agreement.

These terms are governed by the laws of Italy, without regard to conflict-of-law principles, unless mandatory consumer-protection law in your own country provides otherwise.

We may update these terms from time to time. Material changes — including price or fee-structure changes covered above — will be communicated to venue admins by email at least 30 days before they take effect. Continuing to use Ordingo after the effective date constitutes acceptance of the updated terms.

If any provision of these terms is found unenforceable or invalid by a court, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will stay in full force and effect.

If we don't enforce a provision of these terms on a particular occasion — for example, if we let a late payment slide once — that doesn't waive our right to enforce it later or in any other instance.

These terms, together with our Privacy Policy, our Data Processing Agreement, and any order form or agreement we've both signed, are the entire agreement between you and Ordingo regarding the service, and supersede any prior or contemporaneous promises, understandings, or representations, whether written or verbal (including emails, calls, or chat messages), that aren't reflected in them.

Questions about these terms can be sent to hello@ordingo.app.